The Reno-Tahoe International Airport (RNO), located in Reno, Nevada, is proud to be the gateway to the Reno-Tahoe region. As your first and last impression of the destination, we understand how important it is to make a lasting impression with our visitors. The past decade has seen over $100 million in terminal improvements including renovations to the ticket lobby, baggage claim, connector concourse and TSA security check-point areas. The look and feel of the terminal building now reflect images of Reno, Lake Tahoe and the surrounding Sierra Nevada mountains. However, the positive effect we have on our customers in not only due to the aesthetics but in part because of our outstanding customer service.
In a recent customer service survey, Airport passengers gave RNO an overall satisfaction rating of 6.45 out of 7, with the overall friendliness of airport staff and convenient location/access at the top of the rating chart. Our airport is located only 5 minutes from downtown and 40 minutes from some of the finest ski resorts and outdoor recreation in the world.
Over the past few years, RNO has focused on enhancing the restaurant and retail options for customers. Most recently, there has been the addition of the Escape Lounge and the Vino Volo/Verdi Market. The Escape Lounge is a common-use airport lounge, post-security, that is open to all travelers, offering a relaxing atmosphere away from the hustle and bustle of the airport environment. Vino Volo/Verdi Market is a new wine bar and eatery that recently opened at the top of the departure escalators and features several local vendors including Hub Coffee Roasters.
Coffee is not the only thing that has us all a buzz at RNO. The airport is in the midst of historic growth. Since 2014, RNO has added service to 10 airports including Guadalajara and New York City. As compared to 2014, seat capacity is up 25 percent and since 2015, the airport has experienced 42 months of Y/Y consecutive passenger growth. Today RNO serves over 4 million passengers per year with over 120 daily flights to 23 non-stop destinations on 10 commercial air carriers.
RNO is excited for what the future will bring. Increasing air service will continue to be a priority and our partnership with the Reno-Sparks Convention and Visitors Authority (RSCVA) will help make this possible. The RSCVA is frequently by our side when we talk to our airline partners about starting up service or increasing flight activity. In addition, we often collaborate to bring meetings and citywide conventions to the Reno Tahoe region and to ensure that our guests are warmly welcomed to northern Nevada.
This article was written in cooperation with the Reno-Tahoe International Airport