|Download iPhone® App*||Download Android® App**|
Don't forget that after you download and run the app, please enter the contest for a 3 day 2 night Reno Tahoe Getaway!
If you are having a problem with the Reno Tahoe USA mobile app, check out the FAQ's before getting in touch, the solution you’re looking for is probably below.
Is there a cost for using the Reno Tahoe mobile app?
There is no cost to download and install the Reno Tahoe moble app for either the Apple iOS or the Android OS.
Please note that in the absence of a Wi-Fi connection, the Reno Tahoe mobile app uses your phone's cellular network connection to access and download content. Please check with your carrier to see if you will be charged for usage, especially while traveling.
Is the Reno Tahoe mobile app available for my version of Smartphone?
The Apple iOS app is available for versions 4.2.1 and greater
The Android app is available for phones running Android OS versions 2.1, 2.2, 2.3, and 4.0
For older versions of Android (1.5, 1.6), Blackberry and Windows phones, please visit our mobile site at http://www.visitrenotahoe.com/?__v=mobile
My Reno Tahoe mobile app has frozen / will not load / is crashing, how do I fix this?
Try closing the app completely from the home screen of your device. To do this double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the ‘-‘ in the top left of the app to close it, and touch any part of the screen above the taskbar to stop the shaking again and close the taskbar.
If that doesn’t work then you could try a reset of your device. To do this press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear — you won’t lose any content.
I have forgotten my iTunes account email or password, can you help?
We have no access to any iTunes account information. You will need to contact Apple customer support for assistance in this matter.
I am having an issue with a game on my jail broken device
We cannot assist with issues on jail broken devices.
This FAQ didn’t answer my question, what now?
Well we’re sorry to hear that, but don’t worry! Simply go to our Contact Us page and send us a ticket and one of our support team will be happy to assist. Please make sure you fill in all the details correctly as this helps speed up the process and means we can help out quicker.